Privacy Policy
Welcome to Online Therapy UK! We appreciate your trust in us and are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described herein.
Information We Collect
1. Contact Details
When you visit our website or contact us through our enquiry form, we collect the following information:
- Name: Your full name.
- Email Address: Your email address for communication.
- Phone Number: Optional, but helpful for contacting you if needed.
2. Therapy Sessions
If you engage in therapy, we collect records related to your therapy sessions. This includes sensitive information shared during these sessions.
How We Use Your Data
1. Legitimate Interest
If you have completed therapy with us, we use legitimate interest as the basis for holding and using your data. Legitimate interest allows us to provide you with relevant information and support.
2. Performance of Contract
If you are currently in therapy, we process your data as necessary for the performance of our contract. This ensures that we can deliver the best possible service to you.
3. Special Category Personal Information
We handle sensitive information (special category personal information) related to health treatment (therapy sessions) under a contract between you and your therapist. Rest assured that your privacy and confidentiality are our top priorities.
Third-Party Sharing
We share your information only with therapists who are a good match for your needs. Our Associate Counsellors/Psychotherapists also adhere to GDPR rules and BACP guidelines when handling sensitive information and session notes.
Your Rights
You have the right to:
- Access your personal data.
- Correct any inaccuracies.
- Request deletion of your data (subject to legal requirements).
For any queries or requests, please contact us via our website.
Security Measures
We take security seriously. Our website uses encryption protocols to protect your data during transmission. Additionally, our servers are hosted in secure data centers.
Cookies and Analytics
We use cookies to enhance your browsing experience. These cookies collect anonymous data about your interactions with our website. You can adjust your browser settings to manage cookies.
Changes to this Policy
We may update this privacy policy from time to time. Any changes will be posted on our website.
Contact Us
If you have any questions or concerns about our privacy practices, please reach out to us via our website.